Thurston and Lewis County currently have appointments available for Puget Sound Energy customers!
Next season, we will be opening on the following dates:
Lewis County – Monday, September 21, 2015
Mason County – Monday, September 21, 2015
Thurston County – Wednesday, September 23, 2015
For all counties, the phones will open at 7:00am and the Internet will be available at 9:00am
Making your appointment by phone?
During times when we are taking appointments, all staff are answering phones to schedule clients. Please remember there is an extraordinarily large volume of people calling in during these scheduling days. The phone lines are consistently in use during this process. It is imperative that you be patient and persistent when calling in. The calls are processed in the order they are received to the best of our systems capabilities. When you are put on HOLD, please do not hang up or you will lose your spot in line to speak with a representative. It is not uncommon to experience HOLD times of 15-20 minutes, sometimes longer.
How are Energy Assistance benefit amounts determined?
Assistance amounts are determined by household size, income, heat source and the previous year’s energy usage and are based on availability of funds.
How do I receive Energy Assistance services?
The program usually begins in the Fall and continues until all funds are committed. Contact us for further information. We will ask pre-qualifying questions to determine if you appear eligible. You will be asked to provide required documentation to establish eligibility at the time of your appointment.
How do I make my Energy Assistance appointment?
Due to the high volume of people in need trying to access these services, it is imperative to process all applicants fairly and equally. Our policy is to make appointments over the phone or through our web site scheduler. Please remember appointments are made on a first come, first served basis. To be fair to all applying, we do not accept requests for appointments by email, voicemail, or fax. Please show patience (as well as persistence) when calling to schedule. Our phone lines become extremely busy when we first start scheduling appointments. We strongly encourage people not to give up calling if they get a busy signal. Eventually, you can get through. To schedule an appointment online, click here or please see the link at the top of this page. Or you may call our office in your county.
- What do I need to bring to my Energy Assistance appointment?
- Social security cards for everyone in the home 18 years or older
- Photo identification
- Address verification
- Verification of all sources of income/monies received by every household member for the three previous months to the month of your appointment (for example: appointment date in July, please bring in April, May, June verification)
- A current heat bill or proof of your heat source. (If your heat source is propane/oil/pellets/firewood and you do not have a vendor who provides you with a bill, go to Forms, under Energy, use the Heat Source Statement for proof of heat source)
Anyone with zero ‘0’ income and who is 18 or older is required to complete paperwork explaining how he/she paid for food, shelter and heat at the time of the appointment. If you are a student, your Financial Aid award letter is required. For low-cost or no-cost energy conservation tips, please click here.
Do we get enough funding to serve everyone in need?
Who is eligible?
Fuel Funds Fuel funds are funds donated by customers of local utilities to help people in need pay their utility bill and avoid disconnection. To qualify for assistance, your household must be in the service area of the specific utility, meet the corresponding income guidelines and energy service connection requirements . Other factors may apply to determine eligibility. Funds are limited to availability and individual utility restrictions. Refer to the table below for fuel funds administered by the Community Action Council.Other Energy Services:
|Project Share||Lewis County PUD #1||Lewis|
|Project Share||Mason County PUD #3||Mason|
|Winter Help Fund||Cascade Natural Gas||Mason|
|Canal Comfort Fund||Mason County PUD #1||Mason|
|WEAF (Washington Energy Assistance Fund)||Cascade Natural Gas||Mason|